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Let us take a minute and think of any instance in the past where you had faced some failure or had made a mistake. It is possible that when you do this more than one instance might pop up in your head but for this exercise let us stick to one. Now try and recollect the words you used for yourself when you experienced failure or made a mistake? Do you remember using any harsh words or a negative tone? If yes, then now imagine your friend/loved one had made the same mistake and